Center Director (BCBA) - Germantown, MD

Nucleus Healthcare is seeking a Center Director to join our trusted partner, specializing in delivering high-quality early intervention programs in Germantown, Maryland.

The Center Director is the primary leader and decision maker for the services delivered in the clinic. This accountability includes team members, clients, operations, clinical quality, and financial results. This company has a highly skilled professional team supporting the centers and Center Director including human resources and recruiting, training and clinical intervention standards, client marketing and intake, authorizations management, credentialing, information technology, etc. These people supply the “architectural design” of the company and some upstream and downstream support for the operations of a center, but the successful leadership of the center day in and day out is the center director’s role.  

The Center Director sets the tone culturally and professionally by modeling thoughtful, highly competent, and authentic professional behavior.

The Center Director is a Board Certified Behavior Analyst (BCBA) and manages the day-to-day operations of their assigned center by providing clinical and operational leadership. Services delivered follow evidence-based practice (EBP) approaches, which include operationally defined, empirically documented, and socially validated methods based on the principles of behavior analysis. The Center Director ensures daily operations meet best practice standards of care, requirements of funders, and company policies and procedures by providing coaching, supervision, and evaluating the work performance of office manager, behavior technicians, training and behavior specialists, and supervising behavior analyst(s). Additionally, the Center Director is responsible for the performance and productivity of staff in accordance with the company's policies and procedures. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Operational Responsibilities (40%)

a.  Ensure individual staff productivity of service unit and financial targets, which includes client census and staff ratios.

b.  Oversees day-to-day operations and works with the office manager to ensure sufficient supplies, maintaining checklists (e.g., regulatory standards), and informing division leadership of challenges and impending issues.

c.  Coordinate the recruitment of staff, including publicizing open positions, interviewing, and selecting staff.

d.  Assists with applicable portions of the revenue cycle management process to ensure timely payments and collections for services provided, by ensuring documentation of services (including authorizations) are completed in a timely manner.

e.  Assists with budgeting process (i.e., projecting census) and provides information to the senior leadership team as requested.

f.   Manages expenses and ensures that spending does not exceed monthly budget.

 

Supervision and Training (40%)

a.  Serves as a leader of the center team in assessing and supporting clients and staff within the center by creating a sense of community and positive working culture.

b.  Reviews referrals on an ongoing basis, monitor, assign caseloads and ensure appropriate staffing ratios and clinician caseloads. 

c.  No caseload required of Center Director; however, for centers under 15 clients, or when there is a Supervising Behavior Analyst (SBA) vacancy, the CD will maintain a caseload as needed, and will serve as lead BCBA for the team by assigning caseloads and clients to SBAs.

d.  Supervise clinicians to ensure quality of service delivery and that assessment informs treatment protocols or curriculum.

e.  Provide services or supervision in a timely manner as specified by the division by measuring fidelity, rapport, and providing support to teams.

 

Performance Management and Professional Development (20%)

a.  Ensure staff meet competency requirements prior to rendering face to face services and follow responsibilities as outlined in the individual work performance standards, state, and federal regulations.

b.  Evaluate staff performance at quarterly intervals from the date of employment, including but not limited to SBA mentorship to junior staff supporting professional growth.

c.  Coordinate regular clinical team meetings (e.g., center senior team meetings) and attend divisional meetings (e.g., monthly center team meetings).

d.  Review, develop, and implement a plan to address client and staff incidents and report progress to RD.

e.  Participate in clinical (e.g., company-wide senior staff monthly meetings) and operational meetings (e.g., weekly meetings with RD and Director of Operations/Operations Manager).

 

KPI’s (METRICS):

a.  Financial Targets: Ensures census and staff ratios, caseloads to meet monthly budget targets, and maintains a caseload if center under 15 clients or if SBAs are not at target

b.  Client and Team Member Satisfaction: Assesses client and employee satisfaction through NPS and eNPS

c.  Center Clinical Quality Measures: Ensures staff meet and maintain competency, supervision is provided in a consistent and timely manner, outcome measures are completed on a regular schedule.

d.  Documentation: Ensures documentation (reports, treatment notes, etc.) are completed on a timely manner for self and all employees.

 

EDUCATIONAL QUALIFICATIONS:

·       Master’s degree in Behavior Analysis or related discipline (BCBA and license eligible)

·       Minimum 2 - 3 years of experience as a BCBA managing a team and working with clients diagnosed with ASD

·       Minimum 1 – 2 years of experience with staff management, supervision, and mentoring resulting in strong teams and improved outcomes.